Frequently Asked Questions
Nasomatto Perfumes and the Nasomatto webstore are located in Amsterdam, The Netherlands.
No, we don't. Nasomatto does not produce samples, so any 'samples' you may find on other websites or stores are decantations, and we cannot take responsibility for their qualitity or level of contamination. The Nasomatto webshop is aimed at returning customers who have purchased a fragrance but don't have immediate access to a store to purchase a new bottle. As a webshop exclusive we do offer a highly concentrated oil-based Extrait de Parfum (4ml.) if you would like to try a fragrance without breaking the bank.
The currency used in the webstore is Euro. To convert the Euro amount to any other amount you can get an estimatation here. Please note that this is an estimate and the actual conversion may be different.
The Nasomatto Webstore is for end consumers only. This is why we limit the amount of 30ml. product you can order to three.
Yes, we do.
Our online store ships within the following countries:
EUR 1: Austria, Belgium, Danmark (excl. Faroe Islands and Greenland), France (incl. Corsica and Monaco), Germany, Italy (excl. San Marino and Vatican City), The Netherlands, Sweden, United Kingdom (excl. Gibraltar and Canal Island).
EUR 2: Bulgaria, Czechia, Estland, Finland, Hongary, Ireland, Letland, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovakia, Slovenia.
EUR 3: Albania, Andorra, Belarus, Bosnie Herzegovina, Canal Island, Canary Islands, Croatia, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Switserland, Turkey, Vatican City.
WORLD: including Australia, New Zealand, Oman,Yemen, Kuwait, Qatar, Saudi Arabia, United Arab Emirates.
To countries in within EUR 1 and 2 we ship using different local carriers and/or postal service.
To countries in within EUR 3 and the rest of the WORLD we ship using Fedex.
Your package will only be delivered when signed for by you.
NO SHIPPING TO P/O BOXES!
PLEASE USE ONLY PHYSICAL ADDRESSES INCLUDING TELEPHONE NUMBERS, WHEN ORDERING ON OUR WEB STORE!
All prices are displayed while processing the order on the webstore.
Note: All 30ml. products weigh 275 grams, all 4ml. weigh 90 grams.
The Nasomatto webstore is located in Amsterdam, The Netherlands. Depending on where the parcel ships to, it will arrive between 5-21 business days from the order date.
Once your order has been placed and your payment has been cleared, it will usually be processed within two business days. Shipping takes anywhere between 5-21 business days, depending on where you are located in relation to The Nasomatto Webstore in Amsterdam, The Netherlands.
Orders include Dutch VAT at 21 % when shipped in within EU. No VAT charged outside EU. Shipping costs will be added to your order. Orders to countries outside the European Union (EU) or to the United States may be subject to import duties and/or taxes, which are levied once your package reaches your country. On orders to countries outside of the EU, we cannot predict what your particular charges may be. These additional charges must be rendered by you in order for your package to clear customs. Please contact your local customs office for more information.
If you need to cancel an order, you can do this by sending an email to firstname.lastname@example.org. Please state the order number found in your order confirmation and which items you wish to cancel. If the order has already been sent to you, you can return the item within 14 days of delivery.
Within 14 days following the delivery of your order, send an email to email@example.com and let us know you wish to send back your product. If the product is faulty, please let us know what is wrong. Wait for a confirmation e-mail from us. This e-mail will also include instructions for sending back the product, and the adress you can send it to.
Please note that returns will only be accepted if the products are unused and labels and original packaging are fully intact. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Please note that the original shipping costs will not be refunded, neither will your expenses for returning the product to us. For complete information on returns and exchanges, please read our Terms and Conditions.
We use Paypal (www.paypal.com) as a partner to process payment for your order. If you don't have a Paypal account, you can use this service as a guest and pay by credit card.
Yes it is. Paypal, an international online payment service. Payment details are entered over a secure SSL link to Paypal, who will then authorize the payment after checking the details that have been entered. Credit card details entered in the webshop are kept securely by Paypal, and are not transmitted to Nasomatto.
We use SSL encryption (Secure Sockets Layer) on areas of the webshop where personal information is transmitted. SSL encryption is the worlds standard for safety on the internet. You can see the difference in your browser's adressbar:
This is the adress in the non-secured areas of the store, starting with http.
This is the adress in the secured areas of the store, starting with https.
Furthermore, you can see a closed padlock icon in the lower right corner of your browser:
Please use the 'Forgot your password?' link on the 'My Account' page and follow the instructions.
On the opening page, you can see all our fragrances in the caroussel and in the list on the left. Click the fragrance you wish to look at. This will take you to the information page for the product.
To add products to your shopping bag, use the 'Add to Cart' button. Your order will not be placed until you proceed to Check out for confirmation and payment. To proceed to Check out, click the link 'Check Out' in the lower right corner of your cart. Review your order and delivery information, then click Continue. Fill out your payment information and click Buy to confirm the order. A preliminary order confirmation will be sent to your registered email address.
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Prices are tax included