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FAQ

Do I need to register?

In order to shop at www.nasomatto.com you must be registered and logged in.
Registration is free and easy to complete. 


When will my order arrive?

The standard delivery time for orders within the European Union is 1-3 business days after shipping date, and 1-5 business days after shipping date for the rest of the world. 


How will Nasomatto handle my personal information?

Nasomatto will not sell or disclose any of the personal information collected at www.nasomatto.com. This information will only be used to ship your order. Please read our Privacy Policy in the Terms and Conditions for complete information.


What is the difference between the 30ml and 4ml perfume bottles?

The 4ml bottles contain a concentrated oil of the perfume in contrast to the standard diluted extrait de parfum that is the 30ml version. Due to the difference in nature the first perception on the skin of the 30ml extrait de parfum is stronger and more detailed while the concentrated oil will reveal itself more slowly. However, the evaporation curve lasts longer with the concentrated oil, which leaves the smell of the perfume stronger and for a longer period.


How can I pay for my order?

We use Paypal and MultiSafepay as partners to process payment for your order. These services offer the following payment options: Visa, MasterCard, Maestro, iDeal (The Netherlands), Mister Cash (Belgium), Paypal and SofortBanking (Germany).


Is my credit card information safe?

Yes, it is. Paypal and MultiSafepay are international online payment service providers. Payment details are entered over a secure SSL link to Paypal and MultiSafepay, who will then authorize the payment after checking the details that have been entered. Credit card details entered in the webshop are kept securely by Paypal or MultiSafepay and are not transmitted to Nasomatto.


Which currency is used in the webstore?

The currency used in the webstore is Euro. To convert the Euro amount to any other amount you can get an estimation here. Please note that this is an estimate and the actual conversion may be different.


Why is there a limit to the amount of products I can order?

The Nasomatto Webstore is for final consumers only. This is why we limit the amount of 30ml. products you can order to six per reference per order.


Do I have to pay Dutch VAT for my order?

The prices mentioned on the web store are the fixed prices for all our customers. This means that for customers located inside the EU and outside the EU, the final prices are exactly the same. If a customer purchases a product within the EU, the final price includes 21% Dutch VAT - as per the EU VAT regulations. If a customer purchases a product from outside the EU, the final price includes 0% Dutch VAT - as per the EU VAT regulations. So whether or not Dutch VAT is included does not change the final price, it only changes the fact whether or not our company has to declare any VAT.


Do I have to pay extra duties and taxes on my purchased items?

Orders to countries outside the EU may be subject to import duties and/or taxes, which are levied once your package reaches your country. On orders to countries outside of the EU, we cannot predict what your particular charges may be. These additional charges must be rendered by you in order for your package to clear customs. Please contact your local customs office for more information.


How can I cancel my order?

If you need to cancel an order, you can do this by sending an email to webstore@nasomatto.com. Please state the order number found in your order confirmation and which items you wish to cancel. If the order has already been sent to you, you can return the item within 14 days of delivery.


Where is Nasomatto located?

Nasomatto Perfumes and the Nasomatto webstore are located in Amsterdam, The Netherlands.


How do I know that my connection is safe?

We use SSL encryption (Secure Sockets Layer) on all areas of our webstore. SSL encryption is the world's standard for safety on the internet. You can see the difference in your browser's address bar:


This would be the address of the store without the use of SSL encryption, starting with www.


This is the address of the store with the use of SSL encryption, starting with https.


How can I order a product?

To add products to your shopping bag, use the 'Add to Cart' button. Your order will not be placed until you proceed to Check out for confirmation and payment. To proceed to Check out, click the link 'Check Out' in the lower right corner of your cart. Review your order and delivery information, then click Continue. Fill out your payment information and click Buy to confirm the order. A preliminary order confirmation will be sent to your registered email address.


I lost my password, how can I get it back?

Please use the 'Forgot your password?' link on the 'My Account' page and follow the instructions.


Cookie Policy

Nasomatto.com is managed by Nasomatto B.V., registered in Amsterdam, The Netherlands. Our goal is to protect the privacy of any personal information given on this site and adheres to strict policies & security measures to ensure this is the case. We will not use or access user information for purposes other than those stated at the time information is provided by the user and as outlined in the below privacy policy.

By using our services you are providing certain personal data to us. We only retain and use the personal data provided directly by you or for which it is clear that it has been supplied to us to be processed. Your privacy is of great importance to us. Therefore we process your personal data with the utmost care and in compliance with the requirements laid down by the Dutch Personal Data Protection Act (DPDA). We will not provide any personal data to third parties without your permission.

In order to provide you the proper service and experience we may use cookies. Cookies are small text files that can be read by a webserver in the domain that put the cookie on your hard drive. Cookies are used to store your preferences and settings.

To compile analytics, such as how often users visit our website and what pages they visit when they do so, we use Google Analytics. Google Analytics collects the IP address assigned to you on the date you visit the website. We only use the information we get from Google Analytics to maintain and improve our website’s technical performance. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Please contact us if you have any questions regarding to our privacy policy or if you wish to review, modify or delete your personal data.

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