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Fragrances

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FAQ

Where is Nasomatto located?

Nasomatto Perfumes and the Nasomatto webstore are located in Amsterdam, The Netherlands.


Do you have perfume samples?

No, we don't. Nasomatto does not produce samples, so any 'samples' you may find on other websites or stores are decants, and we cannot take responsibility for their qualitity or level of contamination. As a webstore exclusive we do offer a highly concentrated oil-based Extrait de Parfum (4ml.) if you would like to try a fragrance without breaking the bank.


Which currency is used in the webstore?

The currency used in the webstore is Euro. To convert the Euro amount to any other amount you can get an estimatation here. Please note that this is an estimate and the actual conversion may be different.


Why is there a limit to the amount of products I can order?

The Nasomatto Webstore is for final consumers only. This is why we limit the amount of 30ml. products you can order to six per reference per order.


Do you ship to all countries?

To see if we are able to ship to your country, please follow the steps in the checkout. If we are not able to deliver to your country, you will not be able to complete your order.


What are the shipping costs? 

The actual shipping costs will be calculated based on your delivery address. Please log in to your Nasomatto webstore account and select your delivery address to see the applicable shipping costs for your order.
Shipping is free to the following countries for orders of €100 or more:

Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Greenland, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Portugal, San Marino, Spain, Sweden, United Kingdom.

For all other countries, Nasomatto offers free shipping for orders of €350 or more. The shipping costs for your order are displayed while processing the order on the webstore.


What are my shipping options?

Nasomatto uses Fedex and/or local carriers for worldwide deliveries. 
Note 1: We do not ship to any forwarding couriers (like Aramex), since they are unable to ship/forward perfumery products. Please use the final destination of your order as your delivery address.
Note 2: When you place an order, please try to avoid giving a P.O. box. Please use a physical address and include a telephone number.


When will my order arrive?

Once your order has been placed and your payment has been cleared, it will usually be shipped out the next business day. Depending on where the parcel ships to, it will arrive between 1 and 4 business days after the shipping date.
For deliveries to Saudi Arabia, please be aware that the delivery may take up to 5 business days longer than mentioned above.


Do I have to pay extra duties and taxes on my purchased items?

Orders include Dutch VAT at 21 % when shipped in within EU. Shipping costs will be added to your order. Orders to countries outside the European Union (EU) or to the United States may be subject to import duties and/or taxes, which are levied once your package reaches your country. On orders to countries outside of the EU, we cannot predict what your particular charges may be. These additional charges must be rendered by you in order for your package to clear customs. Please contact your local customs office for more information.


How can I cancel my order?

If you need to cancel an order, you can do this by sending an email to webstore@nasomatto.com. Please state the order number found in your order confirmation and which items you wish to cancel. If the order has already been sent to you, you can return the item within 14 days of delivery.


How do I return an item?

Within 14 days following the delivery of your order, send an email to webstore@nasomatto.com and let us know you wish to send back your product. If the product is faulty, please let us know what is wrong. Wait for a confirmation e-mail from us. This e-mail will also include instructions for sending back the product, and the address you can send it to.

Please note that returns will only be accepted if the products are unused and labels and original packaging are fully intact. Refunds for returned merchandise will be made within one week of the return of the product. Please note that the original shipping costs will not be refunded, neither will your expenses for returning the product to us. For complete information on returns and exchanges, please read our Terms and Conditions.


How can I pay for my order?

We use Paypal and MultiSafepay as partners to process payment for your order. These services offer the following payment options: Visa, MasterCard, Maestro, iDeal (The Netherlands), Mister Cash (Belgium), Paypal and SofortBanking (Germany).


Is my credit card information safe?

Yes, it is. Paypal and MultiSafepay are international online payment service providers. Payment details are entered over a secure SSL link to Paypal and MultiSafepay, who will then authorize the payment after checking the details that have been entered. Credit card details entered in the webshop are kept securely by Paypal or MultiSafepay and are not transmitted to Nasomatto.


How do I know that my connection is safe?

We use SSL encryption (Secure Sockets Layer) on all areas of our webstore. SSL encryption is the world's standard for safety on the internet. You can see the difference in your browser's address bar:


This would be the address of the store without the use of SSL encryption, starting with www.


This is the address of the store with the use of SSL encryption, starting with https.


I lost my password, how can I get it back?

Please use the 'Forgot your password?' link on the 'My Account' page and follow the instructions.


How will you handle my personal information?

Nasomatto will not sell or disclose any of the personal information collected at www.nasomatto.com. This information will only be used to ship your order. Please read our Privacy Policy in the Terms and Conditions for complete information.


How to find a product?

On the opening page, you can see all our fragrances in the carrousel and in the list on the left. Click the fragrance you wish to look at. This will take you to the information page for the product.


How can I order a product?

To add products to your shopping bag, use the 'Add to Cart' button. Your order will not be placed until you proceed to Check out for confirmation and payment. To proceed to Check out, click the link 'Check Out' in the lower right corner of your cart. Review your order and delivery information, then click Continue. Fill out your payment information and click Buy to confirm the order. A preliminary order confirmation will be sent to your registered email address.


Do I need to register?

In order to shop at www.nasomatto.com you must be registered and logged in.
Registration is free and easy to complete. 

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